ITIL 4 Foundation Complete Exam Preparation Video Course DVD

Dutaion : 5 Hours
Size : 1.38 GB 

Recommended Experience
Exposure to IT
Related Certifications
ITIL Foundation
Related Job Functions
IT management
Project lead
Service provider
IT support

ITIL 4 Foundation Complete Course 

01 - Introduction

02 - Service Management

03 - Four Dimensions of Service Management

04 - Service Value System

05 - Guiding Principles

06 - Service Value Chain

07 - Continual Improvement

08 - General Management Practices

09 - Service Management Practices

10 - Technical Management Practices

11 - Conclusion

Practice Exams

Study Guide (ITIL 4 Foundation).pdf

Subtitles