It is important in all businesses to identify the training needs before trying to implement any call center training solutions or materials.
Step To Customer Service Call Center Training Module saves you the time and efforts to identify and develop the call center training materials needed for your call center team, and your customer service training materials.
Get all your needs in one Stop With Step To Call Center Kit.
Customer Service Training
Listening Skills
Attitude In Customer Service
Questioning Skills
Email Writing Skills
Call Center Telephone Skills Standards Dealing With Upset Customers
Communication
Skills For Customer Service Representative
Customer Service Skills Tests
Training And Orientation Plan
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This DVDs are only suitable for a PC/laptop/Mac; it WILL NOT play on a TV
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